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  Site Navigation: Home > Corporate > Marketing > Customer Care Survey  
     
 

Namibian Broadcasting Corporation - Marketing -
Customer Care Survey

  
     
     
     
 

Name of Company:
Name of Respondent:
How long have you been advertising with NBC? yrs.

-----------------------------------------------------------------------------

1. How would you rate NBC Marketing & Advertising services in the following areas?

Price:

Very Good
Good
Average
Poor
Very Poor

Reach:

Very Good
Good
Average
Poor
Very Poor

Service Delivery:

Very Good
Good
Average
Poor
Very Poor

After Sale Service:

Very Good
Good
Average
Poor
Very Poor

Personal Relationship:

Very Good
Good (2)
Average
Poor
Very Poor

People Skills:

Very Good
Good
Average
Poor
Very Poor

General Attitude:

Very Good
Good
Average
Poor
Very Poor

Product/Service Knowledge:

Very Good
Good
Average
Poor
Very Poor

Timeliness of Contract Confirmations:

Very Good
Good
Average
Poor
Very Poor

Time Frame for Bookings:

Very Good
Good
Average
Poor
Very Poor

Audience Research:

Very Good
Good
Average
Poor
Very Poor

Credibility:

Very Good
Good
Average
Poor
Very Poor

 

2. When last did NBC Marketing & Advertising pay you a visit?

1 Month
3 Months
6 Months
1 Year
More Than 1 Year
Never

 

3. If there were alternative service providers with the same reach as NBC, how likely are you to:

Continue using NBC Marketing & Advertising services:

Very Likely
Likely
Neutral
Not Likely
Never

Purchase additional NBC Marketing & Advertising services:

Very Likely
Likely
Neutral
Not Likely
Never

Recommend NBC Marketing & Advertising services to someone else:

Very Likely
Likely
Neutral
Not Likely
Never

 

4. How would you rate NBC Marketing & Advertising's billing in the following ?

Timeliness:

Very Good
Good
Average
Poor
Very Poor

Accuracy:

Very Good
Good
Average
Poor
Very Poor

Detail:

Very Good
Good
Average
Poor
Very Poor

 

5. How can NBC improve its Marketing & Advertising services?

 

6. Any additional comments.




Form made by: Florence Auala

  
     
     
 
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